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We recently rolled out a VoIP system at work, and I’m trying to figure out if just setting strong passwords and keeping the software updated is enough. Some colleagues suggest we need specialized security tools or add-ons, but I’m not sure if that’s really necessary for a medium-sized team. Has anyone faced this dilemma and can share what actually made the biggest difference in protecting VoIP systems?
I’ve dealt with this before. For smaller setups, basic security like strong passwords, regular updates, and restricting unused ports can go a long way. But once you start handling sensitive data or high call volumes, specialized tools like encrypted VoIP gateways or dedicated firewalls can really reduce risk. This guide explains both approaches and how to prioritize measures: https://www.finehomesandliving.com/technology/how-to-fix-common-voip-security-issues-a-guide-for-customer-service/article_d1c626d6-18a7-4504-adbe-cad5ee196261.html . In my experience, combining basics with a few targeted solutions is the safest route.